Terms and conditions

The terms and conditions detailed below apply to all bookings whether made via our website, online, over the telephone or in person.  Any promotional special offers or short breaks may have additional T&Cs so please see the relevant details for that booking.

All rates offered are subject to availability and we reserve the right to refuse or cancel a booking should the need arise.

All prices are subject to change without notice.  All prices shown are inclusive of VAT at the prevailing current rate. Once booked your price is guaranteed at that rate regardless of whether the price changes.

All prices are based on two people sharing a standard double room.

Rates may not be available during major events or conferences.  

Minimal length of stay may apply at certain times.

We have a selection of dog-friendly rooms and accept dogs BY PRIOR ARRANGEMENT ONLY at a cost of £10 per dog per night.  Guests are required to sign a Pet Agreement on arrival.

Free parking is available at the hotel.

Check-in is available from 3 pm on the day of arrival and we request that you vacate your room by 11 am on the day of departure.

To book over the telephone please call us on 01479 787900 or you can book online through this website.  You will be required to guarantee your booking with a valid debit or credit card.  When booking online you will need to accept the terms & conditions as provided by our booking provider Staah – you will be prompted to do this before your booking is accepted.

Group Bookings:  Please note, group bookings will be subject to a deposit of the first night, which is refundable up until 28 days prior to arrival; at which point, we then require full payment of the booking, final numbers, and a rooming list.

Cancellations: When booking with us on our flexible option, the cost of the first night will be charged as a deposit. This deposit is refundable until 7 days prior to check in.  If the booking is cancelled within 7 days of check in, the deposit will be retained by the hotel. We also strongly recommend that you check with your travel insurance to ensure that your trip is covered by your policy especially during the pandemic where restrictions can come into force at a short notice.

When booking with us on our advance purchase option, full prepayment is taken at the time of booking. This payment is non-refundable and non-transferable, in the event of a cancellation.

If you have any comment regarding your stay with us should be made to the Duty Manager at reception so we are able to resolve any issues or pass on your comments to our colleagues. If you prefer to a more senior person please write to: The Manager, Garth Hotel, Castle Road, Grantown on Spey, Morayshire, PH26 3HN.